Salt Spring Mercantile Personal Shopper Call-In Ordering
|Full Name||Janice Harkley|
|Location||Fulford Friday March 27|
Do you need groceries but want to minimize your personal exposure? Do you want to call in your grocery list, have our wonderful staff pull items for you, pay over the phone, and pick up the same day??
We will take orders over the phone on this Friday from 9am-1pm. Orders are to be picked up on the same day from 2pm-6pm depending on the time slot you have reserved.
Our new Call-in Ordering form AKA "Personal Shopper" is attached below, this is how it works.
1.Take a look over our list of general items. (For those who are familiar with store, the arrangement of items on the form is based on the layout of the store.)
2.Write down your needs/wants IN ORDER of sections in our form (This will help our team member pick your food quickly!)
-Please keep in mind many of products will have varied sizes and flavors so make note of these specifics while making your list. Please do your best to have a general idea of all your items quantities as well.
4. Once you have your list sorted, Call us at 250-653-4321! If we don't answer, please do not leave a message. Please keep calling.
5. Our team member will first ask you what time you would like to pick up (Ensuring it will work for you before taking your order). All pick-up times will be at least 15 minutes apart to ensure social distancing.
6.After choosing your pick-up time, begin walking our team member through your list.
7.Once your list is fulfilled, your items will be processed through our computers and you will know your total. You can do an e-transfer to email@example.com, or credit card payment over the phone. You will receive an emailed copy of your receipt, detailing each item ordered.
8. After payment is processed, your groceries will be bagged and your receipt attached. Your bags will be held until your specific pick up time!
9. Upon pick up you will need to provide us with 2 pieces of ID to verify age if buying alcohol and/or cigarettes. Also, please bring a printer or handheld version of your receipt that will be matched with the receipt attached to your bag.
A few rules.
-We have set a minimum of $25 for a phone in order.
-You will NEED to bring 2 pieces of ID upon pickup if ordering alcohol and/or tobacco
Our first run through worked and we have expand the number of days to Thursday thru Tuesday, closed Wednesday. A more extensive list of products that you will be able to email into us, rather than having to call, is available on our website, www.saltspringmercantile.com And if any other business wants our "back end" flow chart procedures, its open source. Just ask. A special thanks to Judy Fry suggesting this initiative . #grocery