COVID-19: Windsor Plywood - Operational Update
|Full Name||Windsor Plywood Salt Spring Island|
|Location||166 Rainbow Rd & 225B Beddis Rd|
Valued Customers, Staff and Vendors:
Windsor Plywood Salt Spring Island staff, management and owners have been monitoring the accelerating circumstances of the COVID-19 global pandemic and responding to the latest recommendations to the best of our abilities. During this challenging time, our critical focus continues to be on the health and welfare of our staff, customers, business partners, and community.
We are taking every precaution in order to minimize the risk to everyone.
We remain dedicated to our relationships with our loyal customers, vendors and freight suppliers. To do this, we encourage you to avoid coming into our stores until we get through this. We need your help to keep our staff healthy to serve you and of course to slow the spread of the virus.
To help you do this and continue your projects, or maybe start one, we are offering the following new services:
Call or email your pick up order. Pay by credit card or on your account and we will assemble your order and have ready for you to pick up. We will do our best to accommodate your schedule, but due to the volume of orders some delays may occur and we ask for your patience.
We will also deliver small purchases to most addresses on Salt Spring Island for a nominal charge of $10. Call or email your $50 minimum delivery order and pay by credit card or on your account and we will deliver to you. Items from our yards are subject to our regular delivery costs. $50 minimum purchase price does not include taxes or delivery fee. We will deliver your order as soon as we can, aiming for three days or less (excluding weekends).
If you have an account and want to pick up your supplies at our Beddis location and not enter the trailer, stop outside and text the phone number at the trailer door with your account number and we will come outside to write up your order as soon as we are able.
Staff, customers, vendors or freight drivers who have had any recent symptoms of COVID-19 or recently travelled internationally or have been exposed to anyone who has are not to enter either of our stores. Do not enter any of our facilities if you are experiencing (or have experienced in the last two weeks) any of the following: cough, fever, shortness of breath, sore throat, or a runny nose. Go home and self isolate.
We have instituted enhanced cleaning services of often touched surfaces at both locations.
Rainbow Road is no longer open Sundays and holidays. Check our website for our current hours.
If you must visit our stores or yards please shop early and avoid the crowds. We are open for business at both locations at 6:30 am. Our social distancing procedures at both stores are evolving daily. At this time, we are allowing one customer at a time in our Beddis trailer and we have clearly marked spots to wait for service in our Rainbow Road store. We are currently considering limiting the number of customers at a time in the Rainbow store.
We no longer accept cash in payment for goods or services and our customer coffee service has been suspended. There will be no food on or behind the counter at Rainbow Road.
There are clearly marked staff only areas including, but not limited to: Behind our sales counters, Accounting, Shipping and Receiving and our Door Shop. We expect our customers and vendors to respect these boundaries.
In order to keep maximum separation of our employees, our Beddis Road staff are not to enter the Rainbow Road store during open hours and the same in reverse. Meetings are held outside or electronically as much as possible. All employees are encouraged to take their breaks outside and some are working from home and on shifts when the store is closed to reduce the concentration of staff at the stores in peak times.
We ask for your patience and respect for our sales and service staff at this time. We are very proud of the leadership of our managers and the dedication and hard work of our entire staff. They are working tirelessly to ensure your safety and at the same time serve your business needs.
We will graciously decline gifts of food from customers and vendors for sharing amongst the staff. Temporarily, we expect double rations when this is over.
And it will be over. When will depend largely upon our choices as individuals.
Thank you for your continued support during this challenging period.
We are available to discuss any suggestions or concerns.
Mike and Ken