Over the last few months we've had some reports of Salt Spring Exchange community members having trouble resetting passwords. What we've learned is that password resets/reminders work as expected as long ad your username doesn't contain any spaces. Weird, we know. If the username you used to first register on the site has a space in it, the reset won't work. It's a bug!

The very best and easiest solution to permanently fixing this is to have us delete your current account so that you can register again with a fresh username that doesn't have spaces. We found this would be better than removing the space without telling you so you can can also get a fresh new password and username that will work without issue for years to come.

If you have been having issues getting your password reset to post on the Exchange, contact us to have your account deleted so you register a new account and getting started using the site again.

Thank you for using the Exchange!

PS: Did you know an average of 4000 to 5000 people use the Exchange every day, 7 days a week?