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Guide

User Guide Topics

What are The Salt Spring Exchange moderation guidelines?
What is the difference between Email List subscription and Exchange registration?
How do I register with the Exchange?
I’ve lost my password for the Exchange, how do I get a new one?
How do I post a listing on the Exchange?
What is the skill testing question spam field?
If I post a listing on the Exchange does it go to Exchange Email List?
How do I respond to a listing?
How do I edit or stop a listing after it has been posted?
How do I edit my profile or change my password on the Exchange?
What types of photographs can I attach?
Can I attach files other than photographs?
Can I add photographs to my listing after it has been posted?
How do I subscribe to automatic email notifications of all listings?
How do you unsubscribe or temporarily stop email from the Exchange Email List?
How do I get a new password for the Exchange Email List?
How do I change my email subscription from Digest to Regular or Regular to Digest?
I’m getting double emails from the list, how can I make it stop?
How do I reactivate my ad once it has expired?
How do I submit events to the community calendar?
How do I submit a Facebook event to the calendar?
How do I contact the moderators if I have additional questions?

What are The Salt Spring Exchange moderation guidelines?

Before posting listings to The Salt Spring Exchange, please be aware of our moderation guidelines. Your listing won’t be approved for delivery if:

* It wasn’t specifically local to Salt Spring Island
* Your listing contains profanity, aggressive language or is argumentative in nature
* You are making unverified and/or inappropriate accusations about a person or organization
* You or someone else has repeatedly posted similar items
* Your listing was commercial in nature and was sent more than once in the last 60 days
* Your message is intended to drive traffic to other online services or social media sites
* Your message is designed to drive traffic to contests or promotions
* Your message is directing our members to join other lists or similar services
* It contained content that might be considered not suitable for all ages
* If your listing was an opinion piece, you must include your real first and last name
* You were trying to sell or purchase weapons, firearms or guns

The Salt Spring Exchange is a community service, however access is not guaranteed. Moderators may restrict listings at their discretion.

What is the difference between Email List subscription and Exchange registration?

Subscribing to the Exchange Email List and Registering with the Exchange to post a listing are two separate things. If you are a member of the email list, but would like to post a listing on the Exchange you need to register with the Exchange. If you have registered with the Exchange, but would like to get email notifications of new postings, you need to subscribe to the Exchange Email List. In the future we will try and enable logging into these two different services with the same username, but for now they are two separate services.

How do I register with the Exchange?

To register with the Exchange, visit the Exchange Registration Page. Enter a username that you would like to use, enter your email address and click ‘Register’. A password will be e-mailed to you. You can then use that user name and password to log-in to the Exchange. Cookies must be enabled in your browser for registration and log-in to work.

I’ve lost my password for the Exchange, how do I get a new one?

Visit the ‘Lost Password‘ page, enter the username or email address you used to register with the Exchange. Click the ‘Get a New Password’ button. A new password will be instantly emailed to the address on file. Once you have logged back in you can change this password on your ‘My Profile‘ page.

How do I post a listing on the Exchange?

Once you have registered, visit any page on the Exchange and click the ‘Post a Listing’ button. This will open a form with listing details which you need to fill out. Make sure you complete the short skill testing question at the bottom of the form, then click the ‘Post Ad’ button. Moderators review and approve ads numerous times a day. If you ad does not meet the moderation guidelines if will be discarded.

What is the skill testing question spam field?

To submit an ad you need to ensure that you answer a short skill testing math question. This is a spam check to ensure no automated machines create postings. Look for ‘Answer this skill testing question to ensure your message isn’t spam: ‘ and answer the math question by putting your answer in the small box before posting.

If I post a listing on the Exchange does it go to Exchange Email List?

Yes, if you post a listing on the Exchange it automatically goes out to thousands of members on the Exchange Email List.

How do I respond to a listing?

You respond to listings by filling out the ‘Contact’ form on the right hand side of each posting as it appears on the website. If you are subscribed to the email list, you no longer reply via email.

How do I edit or stop a listing after it has been posted?

You need to have registered and be logged in to edit postings. If you have done this, then you will see a link on the top right of the Exchange called ‘My Dashboard‘. Click on this link and you will see a list of your postings. Once your listing has been approved and is live on the site. You will see this legend beside each listing on the Exchange. To edit your listing, click on the pencil button, this will open your listing so you can edit the text and images. If you want to take your listing offline because an item is sold, or the listing is no longer active, simply click on the pause button and this will take it offline. Clicking on the Pause button removes it from public view. If you want to tell people your item is sold, but you don’t want to remove it from public view, click on the Mark Sold button. This will place text in your listing indicating that the item has been sold.

How To Video Tutorial: Edit and Deleting Listings on the Exchange

How do I edit my profile or change my password on the Exchange?

You need to have registered and be logged in to change your profile or password. Inside the ‘My Dashboard‘ page, there is a link called ‘My Profile‘ at the top right below the ‘Post a Listing’ button. Click on the ‘My Profile‘ link and follow instructions to edit your profile and/or change your password.

What types of photographs can I attach?

You can attach a photo in .jpg, .gif and .png formats that are less than 2 MB in size. The photo you add is the photo that becomes the thumbnail on the list view page.

Can I attach files other than photographs?

At this time you can attach only .jpg, .png and .gif format files to listings on the Exchange. File sizes need to be less than 2 MB per file or they will not be attached.

Can I add photographs to my listing after it has been posted?

We recommend you add a photo when posting your listing, but a photo can be removed and added after approval by editing the listing in your dashboard.

How do I subscribe to automatic email notifications of all listings?

To become a member of The Salt Spring Exchange Email List, you can sign yourself up by the Exchange Email Settings page. You can choose a Regular Subcription (receive each message as it is sent) or Digest Subscription (receive one summary email each day)

How do you unsubscribe or temporarily stop email from the Exchange Email List?

Unsubscribing or changing an email address on The Salt Spring Exchange Email List either temporarily or permanently is an action you need to take yourself. Follow instructions to change your subscription on the ‘Email Settings‘ page by entering the email address you are subscribed with and clicking the ‘Unsubscribe or Edit Options’ button.

How do I get a new password for the Exchange Email List?

Getting your password sent to you is an action you need to take yourself. Follow instructions on the ‘Email Settings‘ page by entering the email address you are subscribed with and clicking the ‘Unsubscribe or Edit Options’ button.

How do I change my email subscription from Digest to Regular or Regular to Digest?

Changing your membership delivery from/to Regular (Fast Direct Delivery of Each Message) or Digest (Slower Summary Email Once Daily) is an action each member can take by following the instructions under ‘Change Your Subscription to The Salt Spring Exchange’ on the Exchange Email List ‘Email Settings‘ page. Follow instructions by entering the email address you are subscribed with and clicking the ‘Unsubscribe or Edit Options’ button.

I’m getting double emails from the list, how can I make it stop?

If you are receiving more than one copy of messages from The Salt Spring Exchange Email List it is likely that you are signed up with more than one email address, or the duplication is happening with a configuration related in your email software or filters. You can take duplicate emails off the list by unsubscribing or changing an email address yourself. Follow instructions by entering the email address you are subscribed with and clicking the ‘Unsubscribe or Edit Options’ button on the ‘Email Settings‘ page. If the issue is with your email software, regrettably we are not able to offer technical support of any kind for these kinds of issues.

How do I reactivate my ad once it is expired?

Once an ad is stopped or expired it cannot be reactivated. It must be resubmitted.

How do I submit events to the community calendar?

How do I submit a Facebook event to the calendar?

How do I contact the moderators if I have additional questions?

If one of your questions is not answered here you can contact the Exchange moderators by filling out the Contact Us form. If you are asking a question that we have answered here, regrettably we will not be able to respond to your email.

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